FAQS

What are your opening times?

You are able to place an order 24 hours a day, 365 days a year.
 Our support team will process any kind of messages within 48 hours of receiving, weekends or holidays may delay the process. In any unlike case you fail to receive a response, please feel free to contact us for a prompt assistance.

How long will my order take to arrive?

Please allow a week for delivery, although most of our customers experience delivery within 5 business days. Royal Mail Recorded Delivery takes 3-5 working days to be delivered.
Special Delivery if ordered, will be shipped for next day delivery on that day, excluding weekends.
Overseas Delivery please do not select UK shipping methods as your watch can take up to 14 days for delivery. All overseas orders are requested to contact customer services as delivery charges vary. Please also note that if you have not received a confirmation email to say that your order has been processed and dispatched-check your email or contact number to ensure that the order has gone through.

Can I make changes to an order?

Yes, of course. You are able to change items from your order. To do this contact our Customer Services.
Please note, however, if your goods have already been shipped we will not be able to make any changes once the goods have been sent

How do I change the battery?

Please take the watch to any local jeweler; remember to ask the jeweler to ensure the watch is water resistant after the back has been removed.

How long is the warranty for?

We are so confident with our watches, that all our timepieces carry our world famous 5 year movement warranty please see our 5 year movement warranty policy

What is your return policy?

We have a 30-day money back guarantee policy please see our 30 days return policy. We recommend you to insure your return shipment. We cannot be held responsible for items we do not receive.

The Mother-of-pearl dial isn’t as it is in the picture?

Mother-of-pearl is a natural product and comes in different colors and textures, this varies from watch to watch and may differ from the mother-of-pearl in the picture. You will be please to know your watch is unique as mother-of-pearl is never the same.

What does the Water Resistance mean?

3ATM (30m/100ft) Accidental contact with splashes of water or rain but not for swimming and diving 5ATM (50m/150ft) Daily life water-resistance strengthened for cold water rinse no immersion into water 10ATM (100m/300ft) Poolside diving but not scuba diving.

I have received my watch and would like a refund/exchange how do I do this?

We are happy to exchange/refund all watches purchased direct from us within 30 days from date of purchase, you will receive a full refund on the cost of the watch excluding postage. Please send the watch back to us with a cover note requesting this.